Dr Flynn and his team are committed to ongoing improvement of patient care in all areas. While we have an excellent record in delivering quality patient care and managing risks, our practice continues to focus on improvements to ensure that our services are as safe as possible and of the highest standards and quality.
Accreditation is an important driver for safety and quality improvement. Through accreditation our practice has been able to assess our level of performance in relation to established national and international standards and implement ways to continuously improve.
We encourage feedback from our patients via email; or via our patient satisfaction surveys. If you would like to provide feedback on any aspect of your treatment under the care of Dr Flynn, please send an email with your full name, contact details and nature of the feedback to: firstname.lastname@example.org
Our administration team will review your feedback and respond within 3 working days.
If you’re not satisfied with their response, or feel uncomfortable talking with your provider directly, there are a number of other ways that you can voice a concern. Our website contains a link to the Office of the Health Ombudsman and this suggests a number of ways for you to express your concerns.